This page applies to accounts created in the Plan4Me app. Deleting your account is permanent and cannot be undone.
Delete your account in the app.
- Open the Plan4Me app and sign in.
- Go to Settings.
- Tap Delete Account.
- Confirm the deletion in the dialog that appears.
Your account is deleted immediately and you are signed out.
Request deletion by email.
If you can no longer access the app, for example because you have uninstalled it or lost access to your sign-in method, email support@plan4me.ai from the email address associated with your account with the subject “Account deletion request”. We verify that the request comes from the account owner and complete the deletion within 30 days.
Delete some of your data without deleting your account.
You can remove individual pieces of data from Plan4Me at any time, in the app, without closing your account:
- Trips. Open a trip and delete it, including its days and stops. Country trips can be deleted the same way.
- Saved places and bookmarks. Remove them from your saved list.
- Expenses. Delete individual entries from a trip.
- Travel assistant history. Clear your conversation history from the chat screen.
- Saved videos. Open the Videos tab in your profile and delete a video. This removes the link, your note and our analysis of it.
- Learned interests. Clear everything Plan4Me has worked out from your trips and saved videos, in your travel preferences. You can also turn off learning from saved videos there.
- Share links. Revoke a trip's share link; it stops working immediately.
Deleted items are removed from our live systems immediately. You can also email support@plan4me.ai to request deletion of specific data (for example your location history or server-side records) without deleting your account. We verify the request and complete it within 30 days. The retention rules below apply in the same way.
What is deleted.
Deleting your account removes from our live systems:
- Your account and profile (email address, name, avatar).
- Your trips, itineraries and day plans.
- Saved places, bookmarks and preferences.
- Your travel assistant conversation history.
- Expenses you recorded in the app.
- Saved videos, your notes on them and our analysis of them.
What is kept, and for how long.
- Encrypted backups. Residual copies in encrypted backups are removed on a rolling schedule, typically within 30 days of deletion.
- Payment records. If you made purchases, records of those transactions are retained by us and our payment processor (Stripe) for as long as tax and accounting law requires. We never store your card number.
- Server logs. Routine server logs containing IP addresses are kept for a short period for security and debugging, then deleted.
- Waitlist and advertising measurement records. The website waitlist is closed and no longer collects anything. A signup made while it was open, and the analytics and attribution records described in the privacy policy, are not linked to your account, so deleting the account does not remove them. Email us and we will delete your waitlist entry. Analytics and attribution records expire on the schedule set out in that policy.
For more detail on how we handle your data, see our privacy policy. Questions? Contact support@plan4me.ai.